Privacy Policy

Green Arrow Labs is committed to protecting your privacy and developing technologies that give you the most powerful and safe online experience. This Statement of Privacy applies to Green Arrow Labs software applications and governs data collection and usage. Nothing in this Statement of Privacy takes precedence over the terms of the Software Subscription Agreement executed between our client and Green Arrow Labs.

Notice of Pending Policy Changes

There are several new terms in this Statement of Policy update which expanded Green Arrow Labs' obligations to protect your privacy and data, and went into effect immediately. There are currently no proposed or pending changes to the Policy which will in any way diminish our obligations or your rights.

Personally Identifiable Information

The minimum amount of personal information (name, organization affiliation, email address) is needed in order to authenticate users into our software applications. We do not use your information for marketing purposes or other commercial purposes except to improve the performance of the software and deliver data to software users within the scope of the application.

Your information is securely stored and exchanged only with your other enterprise systems or our applications using data encryption. Your identity will not be revealed or used for any other purpose without your express written permission. Your written permission is also required for us to aggregate/anonymize data from you or your partner users for the purpose of producing industry benchmarks. The benchmarks are used in presenting charts and statistics on your dashboards (depending on the software and service level/edition to which you subscribe). Aggregated/anonymized data cannot be reverse engineered to somehow reveal its source. You will always continue to own your data and it will never be sold or used for any other commercial purpose.

Compliance with International Privacy Laws

We comply with the EU General Data Protection Regulations (GDPR) to the extent that we are licensing use of the software to our client under the expectation that our client has obtained permission from its suppliers, labs, and other users to collect and use their personally-identifiable information in order to authorize access to the software. For users governed by the German Protection Act of 2018 (Bundesdatenschutzgesetz/BDSG), the European Commission determined that the U.S. Department of Commerce assured a reasonable level of data protection through the negotiated Safe Harbor Agreement. Through the Safe Harbor Agreement, Green Arrow Labs commits itself to comply with certain data protection principles by means of statements to the relevant U.S. authorities. Green Arrow Labs complies with all seven first principles of the BDSG, namely:

1. Prohibition with reservation of permission: The collection, processing and use of personal data is strictly prohibited, unless it is permitted by the law or the person concerned gives consent (§ 4 I BDSG).
2. Principle of immediacy: The personal data has to be collected directly from the person concerned. An exception of this principle is a legal permission or a disproportionate effort (§ 4 III BDSG).
3. Priority to special laws: The BDSG supersedes any other federal law that relates to personal information and its publication (§ 1 III BDSG).
4. Principle of proportionality: The creation of standards restrict the fundamental rights of the affected person. Therefore, these laws and procedures must be appropriate and necessary. A balancing of interests must occur.
5. Principle of data avoidance and data economy: Through the use of data anonymization or pseudo-anonymization, every data processing system should achieve the goal to use no (or as little as possible) personally identifiable data.
6. Principle of transparency: If personal data is collected, the responsible entity must inform the affected person of its identity and the purposes of the collection, processing or use (§ 4 III BDSG).
7. Principle of earmarking: If data is permitted to be collected for a particular purpose, use of the data is restricted to this purpose. A new consent or law is required, if the data will be used for another purpose.

Changes to this Statement

Green Arrow Labs will occasionally update this Statement of Privacy to reflect company and customer feedback, and to comply with relevant regulations and privacy laws. You will be notified in advance, in writing, if any change materially affects our data privacy obligations to you. Green Arrow Labs encourages you to periodically review this Statement to be informed of how Green Arrow Labs is protecting your information.

Contact Information

Green Arrow Labs welcomes your comments regarding this Statement of Privacy. If you believe that Green Arrow Labs has not adhered to this Statement, please contact Green Arrow Labs via our Contact page or your Client Success Manager. We will use commercially reasonable efforts to promptly determine and remedy the problem.

We will not spam you. We will not share your data with anyone outside of Green Arrow Labs or use your data for any purpose other than to service your request. Green Arrow Labs is committed to protecting your privacy and developing technologies that give you the most powerful and safe online experience. This Statement of Privacy applies to the Green Arrow Labs site and governs data collection and usage. By using the Green Arrow Labs web site, you consent to the data practices described in this statement.

Collection of your Personal Information

Green Arrow Labs collects personally identifiable information limited to your name, organization affiliation, and email address.

There is also information about your computer hardware and software that is automatically collected by Green Arrow Labs through built-in Google analytics. This information may include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Green Arrow Labs for the operation of its web site, to maintain quality of the content delivered to its visitors, and to provide general statistics regarding use of the Green Arrow Labs web site.

Use of your Personal Information

Green Arrow Labs collects and uses your personal information to operate the Green Arrow Labs web site and deliver the services you have requested. Green Arrow Labs also uses your personally identifiable information to inform you of other products or services available from Green Arrow Labs. Green Arrow Labs may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Green Arrow Labs does not sell, rent or lease its customer lists to third parties. Green Arrow Labs may, from time to time, contact you about a particular service or event that may be of interest to you, but such contact will be in the form of a personally-addressed email or phone call, not bulk mailing or "robodialing" (spam).

Green Arrow Labs keeps track of the web sites and pages our customers visit within Green Arrow Labs, in order to determine what Green Arrow Labs services are the most popular. This data is used to deliver customized content and advertising within Green Arrow Labs to customers whose behavior indicates that they are interested in a particular subject area.

Green Arrow Labs web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Green Arrow Labs or the site; (b) protect and defend the rights or property of Green Arrow Labs; and, (c) act under exigent circumstances to protect the personal safety of users of Green Arrow Labs, or the public.

Use of Cookies

The Green Arrow Labs web site uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time, for example, to load the web page faster when the web server recognizes that you have returned to a specific page. For example, if you personalize Green Arrow Labs pages, or register with Green Arrow Labs site or services, a cookie helps Green Arrow Labs to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Green Arrow Labs web site, the information you previously provided can be retrieved, so you can easily use the Green Arrow Labs features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Green Arrow Labs services or web sites you visit.

Security of your Personal Information

Green Arrow Labs secures your personal information from unauthorized access, use or disclosure. Green Arrow Labs secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. If personal information is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Green Arrow Labs will occasionally update this Statement of Privacy to reflect company and customer feedback. Green Arrow Labs encourages you to periodically review this Statement to be informed of how Green Arrow Labs is protecting your information.

Contact Information

Green Arrow Labs welcomes your comments regarding this Statement of Privacy. If you believe that Green Arrow Labs has not adhered to this Statement, please contact Green Arrow Labs via our Contact page. We will use commercially reasonable efforts to promptly determine and remedy the problem.